We are very proud of our high rate of client satisfaction, the following comments have be drawn from client surveys undertaken following the closure of recent matters…….
Mr M to Antonia D’Alessio
Seamless at your end which is a first for us in 7 purchases over the last 22 years
To Lucy Pillinger:
Just say how impressed we’ve been with your care and the professional services you’ve given us in this often-confusing house selling ordeal .
We would recommend you to anyone, and you’re a credit to your Company.
You have been brilliant and efficient with the conveyancing and will recommend you if the opportunity arises to my friends in West Devon should the situation occur.
Mr & Mrs L
Just wanted to say a big THANK YOU to you and your team who acted for us on the sale of ******* . You always responded quickly to any enquiries and were on the same wavelength as us throughout the 20 weeks of the process . We would have no hesitation in recommending you to others or using you again ourselves in the future .
“I just wanted to thank you for all your help and advice during the recent process of purchasing ******** . Nothing ever seemed too much trouble, you guided me through an unfamiliar process with ease and I am very grateful.”
“I thank you for your rapid responses to my e mails, you are the most approachable solicitors I have ever dealt with.”
Thank you so much for all your help and support in getting us here. We appreciate more than you know.
Mr & Mrs B
The whole family would like to thank you and all your colleagues at Gilbert Stephens for the professional and friendly manner in which you handled our sale and purchase.
Also a thank you for the refund of the overpayment we made and the good luck card you sent us.
We will have no hesitation in recommending you to anyone in the future.
“I also want to thank you for keeping your Fee to the original estimate – very much appreciated given all the trying circumstances we have experienced.
Thank you again, David, for dealing with everything with your impressive professional calm.”
Thank you overall for the smooth and professional service, a real breath of fresh air after our last experience, much appreciated.
“Having now paid your account I wanted to write and say how much both Sheila and I appreciated your services. Your office staff were most helpful, appointments were made quickly with no long waits. The advice you gave us regarding taxation upon death and how to mitigate it was extremely comprehensive but laid out in a way that a simple man like me could understand. You not only gave us options but also guided us towards what we should consider as a currently good course of action.
The advice on keeping our wills simple I think in retrospect was very good advice because as our assets may change in the future, we can adjust our wills as and when considered necessary.
Lastly, I wanted to say that I thought, considering the time taken and the quality of the advice given, your bills were modest.
More importantly than anything both Sheila and I fell that the conduct of our affairs will be in safe hands as and when we are under the turf as they say in Cornwall. This just means that you can not retire for a long time.”
Mr & Mrs P
“David thank you, we would just like to say you`ve been the very best solicitor that we have ever dealt with ( & there`s been a few as we`ve moved many times ) I don`t know if the opportunity will ever arise but we would both thoroughly recommend you to any prospective clients, once again thank you for exceeding our expectations.”
“I have used Gilbert Stephens Solicitors for several years for various matters. Most recently, Conall Ryan has assisted me with probate and will matters. I am exceptionally happy with the service I have received and it is unlikely you will find anyone more efficient than Conall. He deals with matters extremely expeditiously. He is very approachable and has made a difficult time for me dealing with my Mother’s death considerably easier. I cannot recommend Conall Ryan highly enough.”
I would like to thank Martin Justice for the efficient and caring way in which he carried out the administration of the estate during what can only be described as exceptional times. No doubt I will be in touch again when I need your legal expertise and advice.
Mr Kent, Exeter
Sarah Martin handled my matter with full understanding of the process and my needs were fully explained. Matter handled with understanding and professionalism. First class service.
Mr & Mrs A
All of the property team gave us absolutely excellent service, thank you!
Mr & Mrs B, Exeter
Nick Dymond and Jonathan Cave – faultless!
Mr C & Ms P
We have always had very good service with Gilbert Stephens, thank you.
Jennette Wigmore was excellent at keeping us informed and first class at replying to emails.
Mr Black, Okehampton
Philip Horlock did a very good job.
“My experience with your firm over the past 25 years has been excellent. All your colleagues have been very kind, sympathetic and helpful, and I have no hesitation in recommending you to my friends”
Mr & Mrs G, Okehampton
Claire Thompson – Pleasant and helpful
Mrs S, Sidmouth
Alistair Bates – Great help with selling my house.
Mrs L, Budleigh Salterton
Mr Middlemost listened to my feelings and made really helpful suggestions and advice, and completed all the documentation in good time for which I give many thanks.
Mr & Mrs H, Budleigh Salterton
Don Middlemost has done a great job with his team as back up.
Mrs D, Budleigh Salterton
Mr Middlemost dealt with my Will and alterations very efficiently. Thank you.
Mrs H, Budleigh Salterton
Both Don and Jamilah were very helpful and pleasant to deal with.
Mrs H, Exeter
Staff in reception friendly and helpful.
Mr R, Crediton
Support staff were very helpful.
Mrs M, Crediton
Excellent – The care and consideration you have shown with me and other family members. There has always been a way to make contact when necessary.
Mr & Mrs C, Exeter
Fantastic service. Would recommend other people to use you.
Mr D, Sidmouth
It is always a pleasure to deal with your Sidmouth staff.
Miss W, Budleigh Salterton
I was involved on behalf of a friend with Mrs Lisa Manning. I was sufficiently impressed by my contracts on behalf of the friend (who died in 2015) to place my own affairs in the same hands? and events have proved me entirely justified. Mrs Manning has been patient and understanding.
Mr & Mrs P, Exeter
Mark Perry was very efficient and gave excellent service
Mr & Mrs T, Exeter
Reception staff could not be more helpful. Excellent information and advice from Mr Symons. Easy to understand and most helpful. Thank you.
Mr & Mrs N, Exeter
Phil was excellent throughout and kept us in the loop all the way and explained in layman terms
Mr L, Exeter
Compared to the previous time I used a Solicitor for Property conveyancing (which was awful) the service that I received from Gilbert Stephens was absolutely first rate. I dealt with Philip Symons throughout and his professionalism, thoroughness and promptness of response was excellent at all times.
Mr B, Exeter
Mr Philip Symons and his father before him have always given my unfussy but reassuring service on the various occasions I needed their counsel.
Mrs T, Exeter
Excellent service – Catherine (Paul Kibbles Secretary). I found Catherine always available, always helpful and very efficient and understanding.
Mr C & Ms G, Exeter
Really good service. Paul took care of everything for us, we know that we could trust his judgement. He was through and we felt comfortable throughout the whole process – thank you.
Ms D & Mr P, Exeter
Overall a friendly and helpful attitude. Good communication and service.
Mr & Mrs R, Ottery St Mary
Tracie Bowden our conveyancer – We thought she was excellent very thorough and informative throughout the process and would do business through her again.
Mr & Mrs D, Ottery St Mary
Tim Leat was very understanding and considerate to by husband who is quite poorly.
Mrs C, Exeter
“Paul Kibbler – Excellent service dealing with our purchase, property has a national trust lease and Paul dealt with it in a very efficient and professional manner.”
Dr Z, Exeter
“Helpful to be able to contact Solicitor or secretary without complications / delays. Efficient, quick response and turnaround times.”
Mrs S, Ottery St Mary
“Your Legal Executive, Mr Tim Leat was very helpful.”
Mrs A, Crediton
“Nysha Forsey for her understanding expertise and very pleasant manner.”
Mrs V, Ottery St Mary
“Timothy Leat Ottery St Mary office advised me what to do with some paperwork where I become one of the beneficiaries in a friend’s will. I found Tim a great help and most efficient.”
Dr & Mrs M, Sidmouth
“Alexandra Croft who acted as solicitor for house sales x2 and purchase x1 was professional, efficient & timely achieving our aim for expediency whilst maintaining attention to detail to aid us in our decision making.”
Mr & Mrs H, Exeter
“Abigail Koolstra and Dani Gay were both very pleasant and efficient to work with.”
Mr & Mrs M, Budleigh
“Excellent service. Don Middlemost could not have been more professional and helpful.”
Mr & Mrs F, Budleigh
“Mr Don Middlemost is most efficient and explained everything to us in his customary cheerful and friendly manner. It is always a delight to consult him and update our requirements.”
Mrs D, Crediton
“I have been a client for a number of years now and have always been satisfied with everything. Nysha Forsey has been pleasant, helpful and most efficient.”
Mr H, Crediton
“I bought a property at Auction, so contracts to completion was only 28 days. I was very impressed how effective and efficiently this was carries out. Would recommend.”
Mrs C, Exeter
“Mr D Middlemost who could not have been more helpful.”
Mr & Mrs S, Exeter
“Rosy was very patient and helpful and easy to talk with. All staff from receptionists to secretary were very helpful and friendly.”
Ms R, Exeter
“Paul Kibbler was very helpful and offered practical advice when dealing with us. We were very happy with the service we received.”
Mr Y, Exeter
“It was the first solicitor I really trusted and really liked.”
Dr & Mrs P, Crediton
“Helpful and easy to understand.”
Mr L, Ottery St Mary
“Tracie Bowden provided an excellent service as always.”
Mr S, Budleigh
“Prompt and efficient service from Don Middlemost”
Mr & Mrs F, Ottery St Mary
“We were extremely pleased with the service given, it was efficient and professional. Tracie, Rachel and the receptionist were always helpful. Tracie Bowden and Rachel for excellent service.”
Mr & Mrs F, Exeter
“The receptionist and solicitor dealing with our case were very attentive and pleasant.”
Mr & Mrs C, Exeter
“The service we received was excellent. The delay was caused by ourselves – I had to have major heart surgery. Jamilah Pringle was kind and easy to understand.”
Mrs H, Ottery St Mary
“Mr Tim Leat – Excellent service.”
Mr & Mrs W, Sidmouth
“We would like to thank Laura and Alexandra for the service they have given us.”
Mrs P, Exeter
“Philip Symons I found really helpful, being clear and concise.”
Mrs W, Budleigh
“Lisa Manning, efficient and helpful”
Ms T, Exeter
“I changed to your firm because I was very disappointed with another local partnership. Your company exceeded my expectations. Jamilah – Excellent. Your receptionists – Excellent”
Mrs C, Crediton
“Both Amy and Clare gave me excellent service”
Mr F, Exeter
“Our contact with Mr Richard Walford has been completely satisfactory in our dealings and instruction to him.”
Mr & Mrs O, Exeter
“You’re approachable, efficient and offer good value for money”.
Mr & Mrs G, Sidmouth
“Our thanks to Alastair Bates for his efficient handling of the purchase of our new home”.
Mrs C, Exmouth
“The service was very clear and efficient, the fees set out clearly at the start and there was always someone at hand to deal with questions or more information”.
Mr & Mrs C, Tiverton
“We have been with Gilbert Stephens LLP for three generations now and had an excellent service in all matters requiring legal advice”.
Mr C, Exeter
“Excellent service from Sarah Heath, will definitely use again”.
Dr & Mrs P, Somerset
“GS were friendly, efficient and thorough”.
Mrs B, Crediton
“A very helpful, professional team. Exactly what you need when moving house”.
Ms W, Taunton
“A discreet, respectful service, thank you”.
Miss T & Mr G, Crediton
“Really efficient firm, highly recommended. Staff were really friendly would definitely use again”.
Mr & Mrs W, Sidmouth
“The friendly, efficient service provided by Gilbert Stephens Solicitors’ was exemplary in every way. Any queries we had were readily and clearly explained and I would have no hesitation in recommending the firm”.
Mr G, Hereford
“This is the 10th time I have sold a house, by far and away the best solicitor I have used”.
Mr & Mrs E, Sidmouth
“We would recommend Gilbert Stephens for their prompt and efficient service”.
Mrs H, Somerset
“All staff were friendly and caring, making me feel a valuable client. A wide range of advice and time made for discussion convinced me I was making the right decisions shall definitely use Gilbert Stephens again”.
Mr J, Exeter
“I am very pleased with everything that has been done for me over the last six years and have absolutely no hesitation in recommending this firm”.
Mrs P, Budleigh Salterton
“Extremely friendly office staffs that were always happy to deal with whatever matters I raised.”
Mr & Mrs T, Hawkinge
“This is the 2nd time we have used Gilbert Stephens and have consistently experienced a prompt, efficient and friendly service”.
Mr R, St Ives
“Thank you for your sensible and well balanced advice. It was reassuring to feel you really understood our situation”.
Mr P, East Yorkshire
“A friendly, efficient and professional service given. Thank you”.
Miss C, Budleigh Salterton
“Personal, friendly manner of staff”.
Mr H, Topsham
“Thank you for your help – best wishes”.
Mrs D, Chudleigh
“Would recommend Gilbert Stephens”.
Miss C, Bristol
“So free an easy service provided by Gilbert Stephens on my sale of my property. They ended taking all my concerns away.”
Aspect One, Exeter
“As seasoned property developers we are glad to have finally found a solicitor we are happy with”.
Mrs T, Budleigh Salterton
“Many thanks to Gilbert Stephens who have relieved me of the tedious work making LPA applications, and bringing them to a successful conclusion”.
Mr S, Exmouth
“We are elderly and not always as quick at understanding legal jargon, everything of importance in the paperwork was explained to us and eased some of our stress at this stressful time”.
Mr A, Exeter
“Sometimes dealing with legal matters it can appear to be complicated. With Gilbert Stephens everything was easy to understand and dealt with in a friendly way”.
Mr C, Tavistock
“The stressful process of house buying was that much easier by knowing we could trust you to look after our interests”.