Client Testimonials

We are very proud of our high rate of client satisfaction, the following comments have be drawn from client surveys undertaken following the closure of recent matters…….

Mr A

Thank you so much for all your help and support in getting us here. We appreciate more than you know.

Mr & Mrs B

The whole family would like to thank you and all your colleagues at Gilbert Stephens for the professional and friendly manner in which you handled our sale and purchase.

Also a thank you for the refund of the overpayment we made and the good luck card you sent us.

We will have no hesitation in recommending you to anyone in the future.

Mr A

“I also want to thank you for keeping your Fee to the original estimate – very much appreciated given all the trying circumstances we have experienced.

Thank you again, David, for dealing with everything with your impressive professional calm.”

Mr S

Thank you overall for the smooth and professional service, a real breath of fresh air after our last experience, much appreciated.


“Having now paid your account I wanted to write and say how much both Sheila and I appreciated your services.  Your office staff were most helpful, appointments were made quickly with no long waits. The advice you gave us regarding taxation upon death and how to mitigate it was extremely comprehensive but laid out in a way that a simple man like me could understand. You not only gave us options but also guided us towards what we should consider as a currently good course of action.

The advice on keeping our wills simple I think in retrospect was very good advice because as our assets may change in the future, we can adjust our wills as and when considered necessary.

Lastly, I wanted to say that I thought, considering the time taken and the quality of the advice given, your bills were modest.

More importantly than anything both Sheila and I fell that the conduct of our affairs will be in safe hands as and when we are under the turf as they say in Cornwall. This just means that you can not retire for a long time.”

Mr & Mrs P

“David thank you, we would just like to say you`ve been the very best solicitor that we have ever dealt with ( & there`s been a few as we`ve moved many times ) I don`t know if the opportunity will ever arise but we would both thoroughly recommend you to any prospective clients, once again thank you for exceeding our expectations.”

Mrs T

“I have used Gilbert Stephens Solicitors for several years for various matters. Most recently, Conall Ryan has assisted me with probate and will matters. I am exceptionally happy with the service I have received and it is unlikely you will find anyone more efficient than Conall. He deals with matters extremely expeditiously. He is very approachable and has made a difficult time for me dealing with my Mother’s death considerably easier. I cannot recommend Conall Ryan highly enough.”

Ms Irish

Thanks to Sheila and Kate for their excellent commitment to me in the sale of the house. It could have been so much more stressful without you’re professionalism. I will be very happy to recommend them to anyone.

Mrs Jones

I would like to thank Martin Justice for the efficient and caring way in which he carried out the administration of the estate during what can only be described as exceptional times. No doubt I will be in touch again when I need your legal expertise and advice.

Tony Mackness 

In March we decided to market a leasehold flat that we owned in London E3 and appointed the Budleigh Salterton office of Gilbert Stephens to handle the legal aspects of the sale.

The sales process has been drawn-out due to the fact that one of the purchasers is travelling overseas and because of lengthy delays by the various parties who were requested to provide answers to questions raised by the purchasers.

Sheila Woodland  and Kate Wheeler have spent untold hours chasing-up the various parties. They have both worked beyond the call of duty and under extreme pressure to agree a Completion date that was acceptable to both sides of the transaction.

They are a credit to Gilbert Stephens and I would have no hesitation in recommending the firm.

Mr & Mrs W, Exeter

Abigail Koolstra has proved her efficiency in the sale of two properties for us. She is both quick and thorough and explains the terminology so well.

 Mr & Mrs G, Exeter

As ever John Brindley provided us with good service. He and his team are worth a mention! Keep up the good work.

Mr B & Miss L

Tim Underhill and Laura kept us in the loop at all times. Excellent service, sold and purchased two properties in the last 6 months.

Mr Kent, Exeter

Sarah Martin handled my matter with full understanding of the process and my needs were fully explained. Matter handled with understanding and professionalism. First class service.

Mr F & Miss B, Crediton

Clare Trevelyan Thomas was excellent throughout our entire dealings and acted with professionalism.

Mr & Mrs A

All of the property team gave us absolutely excellent service, thank you!

Mr & Mrs B, Exeter

Nick Dymond and Jonathan Cave – faultless!

Mr C & Ms P

We have always had very good service with Gilbert Stephens, thank you.

Ms Daughton

Tim Underhill as always efficient, fast service, informative and helpful.

Mr Collard-Baker

Jennette Wigmore was excellent at keeping us informed and first class at replying to emails.

Mr Burke, Crediton

Really excellent service by Clare Trevelyan Thomas and her PA!

Mr Black, Okehampton

Philip Horlock did a very good job.

Miss Salter, Crediton

Samantha Tapp was always on hand for any questions I had.

Mrs Foroughi

“My experience with your firm over the past 25 years has been excellent. All your colleagues have been very kind, sympathetic and helpful, and I have no hesitation in recommending you to my friends”

Mrs D & Miss D, Exeter

Many thanks to Abigail Koolstra and her secretary Dani Gay who have so efficiently and successfully gone through the process of our lease extension. Friendly, excellent service.

Ms R, Exeter

I dealt with both Abigail Koolstra and Dani Gay. They were very friendly and understanding.

Mr & Mrs A, Exeter                        

Abigail Koolstra was excellent

Mr & Mrs G, Okehampton 

Claire Thompson – Pleasant and helpful

Mrs S, Sidmouth 

Alistair Bates – Great help with selling my house.

Mr & Mrs C, Crediton

Julie Strange and Clare Trevelyan Thomas were our main contacts and both very helpful.

Mrs L, Budleigh Salterton

Mr Middlemost listened to my feelings and made really helpful suggestions and advice, and completed all the documentation in good time for which I give many thanks.

Mr & Mrs H, Budleigh Salterton

Don Middlemost has done a great job with his team as back up.

Mrs D, Budleigh Salterton

Mr Middlemost dealt with my Will and alterations very efficiently. Thank you.

Mrs H, Budleigh Salterton

Both Don and Jamilah were very helpful and pleasant to deal with.

Mr & Mrs G, Ottery St Mary

Liz explained everything perfectly. She was excellent.

Mr & Mrs W, Ottery St Mary 

Liz Govier was excellent. Very personal touch and mentioning options we had not thought of. Well done.

Mrs H, Exeter

Staff in reception friendly and helpful.

Mr & Mrs W, Exeter  

Gemma Townsend was really excellent. Thank you.

Mr R, Crediton 

Support staff were very helpful.

Mrs M, Crediton  

Excellent – The care and consideration you have shown with me and other family members. There has always been a way to make contact when necessary.

Mr D, Exeter

John Brindley is always attentive.

Mr S & Ms T, Exeter

Excellent service received all round. Thanks to John Brindley and Clare.

Ms G, Exeter

Excellent communication via email from John Brindley and team.

Mr & Mrs C, Exeter   

Fantastic service. Would recommend other people to use you.

Mr D, Sidmouth

It is always a pleasure to deal with your Sidmouth staff.

Mrs M, Exeter        

On contacting John Brindley who has dealt with me for my Will and conveyancing, superbly also Jamilah Pringle for my powers of attorney so efficiently. Both have been kind, considerate and a pleasure to deal with.

Mr W, Exeter

Kim McDonald – very helpful throughout the process. She has an excellent understanding of the law and was able to analyse and provide accurate timely advice.

Miss W, Budleigh Salterton

I was involved on behalf of a friend with Mrs Lisa Manning. I was sufficiently impressed by my contracts on behalf of the friend (who died in 2015) to place my own affairs in the same hands? and events have proved me entirely justified. Mrs Manning has been patient and understanding.

Mr & Mrs P, Exeter

Mark Perry was very efficient and gave excellent service

Mr & Mrs T, Exeter                         

Reception staff could not be more helpful. Excellent information and advice from Mr Symons. Easy to understand and most helpful. Thank you.

Mr & Mrs N, Exeter    

Phil was excellent throughout and kept us in the loop all the way and explained in layman terms

Mr L, Exeter

Compared to the previous time I used a Solicitor for Property conveyancing (which was awful) the service that I received from Gilbert Stephens was absolutely first rate. I dealt with Philip Symons throughout and his professionalism, thoroughness and promptness of response was excellent at all times.

Mr B, Exeter 

Mr Philip Symons and his father before him have always given my unfussy but reassuring service on the various occasions I needed their counsel.

Mrs T, Exeter

Excellent service – Catherine (Paul Kibbles Secretary). I found Catherine always available, always helpful and very efficient and understanding.

Mr C & Ms G, Exeter 

Really good service. Paul took care of everything for us, we know that we could trust his judgement. He was through and we felt comfortable throughout the whole process – thank you.

Ms D & Mr P, Exeter   

Overall a friendly and helpful attitude. Good communication and service.

Mrs S, Exeter                    

Samantha Tapp for her friendly and relaxed attention

Mr K, Exeter    

Excellent, professional and prompt response from Sam Tapp – Thank you

Miss R, Exeter

Our face to face contact with Sam Tapp was always clear, concise, efficient and reassuring. All aspects were explained in lay person terms. She was very personable.

Mr V, Budleigh Salterton

You are better than London Solicitors – Sheila

Mr & Mrs R, Ottery St Mary

Tracie Bowden our conveyancer – We thought she was excellent very thorough and informative throughout the process and would do business through her again.

Mr & Mrs D, Ottery St Mary

Tim Leat was very understanding and considerate to by husband who is quite poorly.

Mr & Mrs H, Budleigh  

“Nichola Hedditch very pleasant and helpful.”

Mrs C, Exeter

“Paul Kibbler – Excellent service dealing with our purchase, property has a national trust lease and Paul dealt with it in a very efficient and professional manner.”

Dr Z, Exeter 

“Helpful to be able to contact Solicitor or secretary without complications / delays. Efficient, quick response and turnaround times.”

Mr J, Exeter

“Mr Brindley – A credit to your company”

Mrs S, Ottery St Mary 

“Your Legal Executive, Mr Tim Leat was very helpful.”

Mrs A, Crediton

“Nysha Forsey for her understanding expertise and very pleasant manner.”

Mr S & Ms D, Exeter

“Tim Underhill – Very efficient, fast service. Kept us informed and generally very helpful”

Mrs V, Ottery St Mary   

“Timothy Leat Ottery St Mary office advised me what to do with some paperwork where I become one of the beneficiaries in a friend’s will. I found Tim a great help and most efficient.”

Dr & Mrs M, Sidmouth 

“Alexandra Croft who acted as solicitor for house sales x2 and purchase x1 was professional, efficient & timely achieving our aim for expediency whilst maintaining attention to detail to aid us in our decision making.”

Mr & Mrs H, Exeter 

“Abigail Koolstra and Dani Gay were both very pleasant and efficient to work with.”

Mr & Mrs S, Exeter 

“Very efficient service, all queries / calls returned promptly. Samantha Tapp, excellent service, very approachable and friendly. Dealt with any concerns questions very promptly and efficiently. Thanks.”

Mr & Mrs M, Budleigh

“Excellent service. Don Middlemost could not have been more professional and helpful.”

Mr & Mrs F, Budleigh

“Mr Don Middlemost is most efficient and explained everything to us in his customary cheerful and friendly manner. It is always a delight to consult him and update our requirements.”

Mr & Mrs D, Budleigh 

“Sheila, Karen and Bianca. Kind, attentive, approachable, efficient, helpful – perfection.”

Mrs D, Crediton  

“I have been a client for a number of years now and have always been satisfied with everything. Nysha Forsey has been pleasant, helpful and most efficient.”

Mr H, Crediton

“I bought a property at Auction, so contracts to completion was only 28 days. I was very impressed how effective and efficiently this was carries out. Would recommend.”

Mrs G, Exeter

“Both Mr Tim Underhill and Miss Kayley Stoneman are courteous and prompt in all matters.”

Mrs C, Exeter

“Mr D Middlemost who could not have been more helpful.”

Mr & Mrs H, Exeter

“Jane Gawn always very friendly and helpful, always ready to take or return a phone call!”

Mr & Mrs S, Exeter

“Rosy was very patient and helpful and easy to talk with. All staff from receptionists to secretary were very helpful and friendly.”

Ms R, Exeter 

“Paul Kibbler was very helpful and offered practical advice when dealing with us. We were very happy with the service we received.”

Mr Y, Exeter

“It was the first solicitor I really trusted and really liked.”

Dr & Mrs P, Crediton 

“Helpful and easy to understand.”

Mr & Mrs C, Exeter 

“John Brindley and team for the excellent and efficient handling of our conveyancing last summer and Jamilah Pringle for very efficient handling of our Wills.”

Mr L, Ottery St Mary 

“Tracie Bowden provided an excellent service as always.”

Mr B, Exeter  

“John Brindley was helpful.”

Mr & Mrs L , Budleigh   

“Nichola and her team were most efficient in their service.”

Mr S, Budleigh  

“Prompt and efficient service from Don Middlemost”

Mr & Mrs F, Ottery St Mary

“We were extremely pleased with the service given, it was efficient and professional. Tracie, Rachel and the receptionist were always helpful. Tracie Bowden and Rachel for excellent service.”

Mr & Mrs F, Exeter

“The receptionist and solicitor dealing with our case were very attentive and pleasant.”

Mrs W, Budleigh

“Nichola Hedditch provided us with an excellent service, she made sure we understood everything and if we didn’t she was more than happy to go through it with us.”

Mr & Mrs C, Exeter

“The service we received was excellent. The delay was caused by ourselves – I had to have major heart surgery. Jamilah Pringle was kind and easy to understand.”

Mrs H, Ottery St Mary   

“Mr Tim Leat – Excellent service.”

Mr & Mrs W, Sidmouth

“We would like to thank Laura and Alexandra for the service they have given us.”

Mr & Mrs H, Budleigh 

“Nichola in Budleigh was excellent in every respect. Fast, efficient and outstanding communication.”

Mr B, Budleigh

“Lisa and Sheila. Both extremely helpful.”

Mrs D, Exeter 

“Peter Bennett, who visited me at home and took care of all of my needs I request.”

Mrs P, Exeter  

“Philip Symons I found really helpful, being clear and concise.”

Mr & Mrs T, Ottery St Mary 

“Given that he was our only point of contact then perhaps Tim deserves a work of Thanks!”

Mrs W, Budleigh

“Lisa Manning, efficient and helpful”

Mr G, Exeter

“John Brindley 1st class service as usual”

Mrs F, Exeter  

“I found Kim McDonald to be excellent in the way that she was both very professional yet empathetic.”

Ms T, Exeter

“I changed to your firm because I was very disappointed with another local partnership. Your company exceeded my expectations.  Jamilah – Excellent. Your receptionists – Excellent”

Mrs C, Crediton

“Both Amy and Clare gave me excellent service”

Mr F, Exeter

“Our contact with Mr Richard Walford has been completely satisfactory in our dealings and instruction to him.”

Mr & Mrs O, Exeter
“You’re approachable, efficient and offer good value for money”.

Mr & Mrs G, Sidmouth
“Our thanks to Alastair Bates for his efficient handling of the purchase of our new home”.

Mr & Mrs B, Exeter
“John Brindley has effectively helped us purchase and sell a number of properties and has always given us an excellent service”.

Mrs C, Exmouth
“The service was very clear and efficient, the fees set out clearly at the start and there was always someone at hand to deal with questions or more information”.

Mr & Mrs C, Tiverton
“We have been with Gilbert Stephens LLP for three generations now and had an excellent service in all matters requiring legal advice”.

Mr C, Exeter
“Excellent service from Sarah Heath, will definitely use again”.

Dr & Mrs P, Somerset
“GS were friendly, efficient and thorough”.

Mrs B, Crediton
“A very helpful, professional team. Exactly what you need when moving house”.

Ms W, Taunton
“A discreet, respectful service, thank you”.

Miss T & Mr G, Crediton
“Really efficient firm, highly recommended. Staff were really friendly would definitely use again”.

Mr & Mrs W, Sidmouth
“The friendly, efficient service provided by Gilbert Stephens Solicitors’ was exemplary in every way. Any queries we had were readily and clearly explained and I would have no hesitation in recommending the firm”.

Mr G, Hereford
“This is the 10th time I have sold a house, by far and away the best solicitor I have used”.

Mr & Mrs E, Sidmouth
“We would recommend Gilbert Stephens for their prompt and efficient service”.

Mr & Mrs N, Okehampton
“100% efficient. John is always accessible, friendly, dependable and very proactive. Also John is very straight forward – just gets on with the job”.

Mrs H, Somerset
“All staff were friendly and caring, making me feel a valuable client. A wide range of advice and time made for discussion convinced me I was making the right decisions shall definitely use Gilbert Stephens again”.

Mr J, Exeter
“I am very pleased with everything that has been done for me over the last six years and have absolutely no hesitation in recommending this firm”.

Mrs P, Budleigh Salterton
“Extremely friendly office staffs that were always happy to deal with whatever matters I raised.”

Mr & Mrs T, Hawkinge
“This is the 2nd time we have used Gilbert Stephens and have consistently experienced a prompt, efficient and friendly service”.

Mr & Mrs A, Bristol
“We have as a family used John Brindley on numerous occasions and are always glad to have him as our conveyancer”.

Mr R, St Ives
“Thank you for your sensible and well balanced advice. It was reassuring to feel you really understood our situation”.

Mr P, East Yorkshire
“A friendly, efficient and professional service given. Thank you”.

Miss C, Budleigh Salterton
“Personal, friendly manner of staff”.

Mr H, Topsham
“Thank you for your help – best wishes”.

Mrs D, Chudleigh
“Would recommend Gilbert Stephens”.

Miss C, Bristol
“So free an easy service provided by Gilbert Stephens on my sale of my property. They ended taking all my concerns away.”

Aspect One, Exeter
“As seasoned property developers we are glad to have finally found a solicitor we are happy with”.

Mrs T, Budleigh Salterton
“Many thanks to Gilbert Stephens who have relieved me of the tedious work making LPA applications, and bringing them to a successful conclusion”.

Mr S, Exmouth
“We are elderly and not always as quick at understanding legal jargon, everything of importance in the paperwork was explained to us and eased some of our stress at this stressful time”.

Mr A, Exeter
“Sometimes dealing with legal matters it can appear to be complicated. With Gilbert Stephens everything was easy to understand and dealt with in a friendly way”.

Mr C, Tavistock
“The stressful process of house buying was that much easier by knowing we could trust you to look after our interests”.