What can a tenant do if their deposit isn’t returned?

Normally the deposit is held by a third party under a Designated Deposit Scheme and should be refunded to the tenant when the tenancy comes to an end. In cases when it is not or there is difficulty in obtaining the refund there is a Dispute Resolution Scheme. If this does not result in a refund then it may be necessary for the tenant to go to Court but approach a solicitor first to ensure this is the best step to take.